3CIS is first and foremost an IT company.
3CIS specializes in providing technology solutions to their clients. 3CIS network builds include fiber, satellite or wireless microwave and/or combinations of all. We supply our numerous clients with end-to-end connectivity and 24x7x365 managed network services. Those services may include combinations of server management, power supply and backup power management, switching, routing, content filtering, VOIP, IP security, entertainment services (TV), IoT, IP based video security, two-way IP integration and any other technology services that are desired. Sample of SLA provided to our clients.
Definitions:
Severity 1 Alerts occur when an issue affects a large group of individuals; or is mission critical and there is no workaround available.
Severity 2 Alerts occur when an issue affects a group of individuals, and no workaround is available.
Severity 3 and 4 Alerts occur when there is a general service request or inquiry or the issue is of little or no impact upon the users.
Critical Issues – issues that impact a large group of individuals involving equipment failure; or are mission critical or pose a potential safety issue and there is no workaround available.
Our Managed Business Communications service offers a comprehensive solution for your telecom infrastructure needs. We provide our clients with 24/7 monitoring, alerts, and proactive issue resolution, acting as an extension of their IT department. With our service, you can focus on your core business activities while we ensure that your communication systems are running smoothly and efficiently. Our team of experts is committed to providing excellent service and support to help your business stay connected and productive. Trust us to deliver reliable, scalable, and secure solutions that meet your unique business needs.
